Thank you to Ben Willoughby (sales) and Rob White (manager) for making my experience a great one. I appreciate your time and effort! If you visit Baierl or call in, dont hesitate to request to speak with Ben or Rob. I left with a much nicer car than I drove in (they may even tell you.)
I started the process of leasing a new vehicle a couple days before Christmas (2018) and lucked out getting a great salesman. She excelled and was very good at making me seem like I was the only customer whether it be over e-mail, telephone, or in person. I highly recommend working with Rebecca MaGuire. The paperwork process was messy. It appears Baierl uses a lot of un-integrated computer systems. My personal information depending on what part of the dealer I was at would pull up a different address, telephone number, etc. (I've been a customer of Baierl Acura since 2016 and recently turned in an RLX. My first experience with the un-integrated system was back in 2017 when they tried to charge me for an emissions inspection even though I lived in Beaver County.) Kinda frustrating as this added close to 15 minutes to the process. I also called out the finance manager (can't remember his name) on a mistake that he blamed on the computer system. He wasn't going to change the mistake, but because I persisted, I was able to get the correct dollar value which dropped the price by a couple hundred dollars. I am still waiting for the excess miles reimbursement and contacted Acura Financial Services. They let me know the credit will show up once Baierl processes all the paperwork. It has now been close to 2 weeks since I completed the transaction and am still waiting.The Acura TLX V6 AWD Advance Package car I got drives great, however, there were a few areas where the "luxury" brand can be better maintained if there was more attention to detail. Examples: tires were underinflated off the lot by 2 - 3 PSI, there was dirt on the drivers side door that turned out to be grease. Took a while to clean off. Thirdly, the auto idle stop functionality does not work. I plan on bringing the vehicle in to be looked at in the coming days. In the pre-sale inspection checklist, everything was checked off as working and in order, but after driving close to 600 miles, still have yet to see it work. Overall, I'd recommend Baierl Acura but they (like everyone else) has room to improve. Also, the salesman who greeted me when I first entered the dealership the day I drove off the lot with the vehicle seemed miserable. He wasn't friendly, didn't smile, and seemed condescending. I let him (can't remember name but it was one of the sales people working during the early afternoon of 12/27/18) know I was here to see Rebecca and he said he would get her. He then walked away and immediately started talking to another customer. By the time he came back to let me know he was going to find Rebecca, she had already came out and started the paperwork with me. Not a good way to make a first impression (or in my case a first impression on repeat business) especially in the new facility that just opened. (it looks amazing!) The sales manager needs to train the sales staff better or maybe promote Rebecca who knows how to treat customers well. My recommendation for new and existing customers: do your homework, negotiate, trust but verify, and then write an honest review on this site. : )
John Henline and the team at Baierl Acura always provide great service. He kept me updated on progress and the car wash is a nice touch. Thanks so much for your service
Very helpful people Mike was Awesome to deal with and very professional! I would definitely recommend Baierl to my friends. Gave us a great deal on a 2009 Cadillac CTS for my son.
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